Frequently Asked Questions

How does your company support sustainability?

We maintain sustainability by using recyclable packaging and sustainable shipping materials, as well as naturally-sourced, eco-friendly ingredients. Osmosis continues sustainability support by respecting animal life, as we do not test or harm animals.

Are your bottles recyclable?

Yes, all of our bottles and Colour compacts are recyclable.

Are Osmosis products natural and organic?

In most cases, we use natural and bio-identical ingredients. Our clean, non-toxic formulas are holistic because they do not cause harm to the skin. Osmosis opted not to focus on organic products because we do not think they make lasting changes to the skin. Organic is really important in foods because of the properties of pesticides and the additives otherwise present. In skincare, this is not an issue so there is no advantage. However, there is a distinct disadvantage because they only allow 5% or less of the key ingredients that make real change in the skin. By using natural formulas full of our patented and/or exclusive ingredients, we are doing much more good to the skin.

Are your products gluten-free and vegan?

Most of our products are vegan and gluten-free. Please check individual products for specific ingredient information.

Which products are Oncology Friendly?

The majority of our Skincare and Colour products are Oncology Friendly, you can identify them with the ribbon on the product pages or view all Oncology Friendly products here. The recommendation and use of these products should be done by trained professionals in Oncology Skincare to ensure safe and effective use. Some products may not be recommended for certain types of cancer or during certain stages.

Do you test your products on animals?

We do NOT test on animals or endorse such practices. Our entire skincare line, with the exception of DNA Repair C Serum, is Leaping Bunny Certified.

Can you use Osmosis while pregnant?

While pregnant or breastfeeding, you may use all of the Osmosis products with the exception of Skin Clarifier and Skin Defense.

What is the difference between Melt Away Gelee and Cleansing Balm?

Melt Away Gelee is best used as a makeup remover for the eyes and lips with the ability to effectively break down high-performance makeup like waterproof mascara, liquid eye liner, long-wear lipstick, etc. but will not necessarily cleanse or thoroughly detoxify the skin. While Cleansing Balm will remove makeup and debris, it is more effective in cleansing the skin as it removes toxins and provides nourishment. Cleansing Balm also contains more emollients, but not as much oil, so it wipes or rinses away much cleaner.

Why should we be protecting ourselves from environmental toxins?

Our bodies see over one million toxins every day. It is the main cause of cancer, birth defects, disease, and overall sluggishness and makes the possibility of getting sick from viruses or developing allergies much higher. Some of the most challenging toxins are the ones that resemble estrogen because they impact so many aspects of the body. These include chlorine, pesticides, plasticizes, and many food preservatives.

How soon can I use Osmosis after a peel or microdermabrasion?

All Osmosis products can be used as tolerated. These procedures vary in their level of exfoliation, and deep exfoliation may reduce the tolerance to our most active products. Ideally, your Skincare Professional will guide you.

Can I cocktail all of my serums together?

There is no harm in cocktailing your serums with the exception of our Growth Factor Serum, which should always be used first on clean skin before adding additional serums.

My product looks/smells different than before?

Osmosis skincare products are made using a variety of natural, organic, and botanical ingredients. Variations in color, fragrance, and consistency are simply a result of natural variations in the materials used to make our products and in no way impacts their efficacy.

Which products have nut-based ingredients?


Products with Nut-Based Ingredients Ingredient Source
Acne Powder Blend L-Mandelic Acid Almonds
Clarify Vitamin A Serum L-Mandelic Acid Almonds
Cucumber Mint Mask Pistachio Pulp & Sweet Almond Oil Pistachio & Almonds
Enrich Night CrèmeAlmond Oil & Ethyl MacadamiateAlmonds & Macadamia Seed Oil
Facial InfusionL-Mandelic AcidAlmonds
Lift Away Cleansing BalmAlmond Oil & Ethyl MacadamiateAlmonds & Macadamia Seed Oil
Refresh Morning Eye Serum Sweet Almond OilAlmonds
Remedy Healing Balm Horse Chestnut Seed Extract Horse Chestnut

Why is DNA Repair C Serum deep in color?

Our DNA Repair C Serum is a unique, concentrated serum. We purposefully minimized the water content to maximize the efficacy. The dark color of this serum is tied to its remarkable capacity to activate healing and repair within the skin. The formula gets darker over time as it makes hydroxyglycine and hydroxyproline, some of the most active and desired ingredients within the skin. Mixing this concentrate with other serums will minimize the color effects on the skin.

Are the Brushes sustainable and are any animals harmed?

The handle of all brushes are made from Birch, which is categorized and sustainable. The ferrule is recyclable aluminum. Most of our brushes use goat or pony hair or a combination of both. The mane or tail is shaved from the animals to acquire the hair quality. No animal is ever harmed or killed for their hair. The other brushes used for "wet" products are synthetic.

Can I use Melt Away Gelee with eyelash extensions?

We do not recommend that you do as the oils in the Melt Away Gelee will break down the glue of the extensions.

Why is it so important to have balance in our bodies (including physical health, mental health, and digestive/gut health)?

Our bodies are designed with very precise hormone levels that are specific to each individual. These hormones are monitored and adjusted throughout the day to keep the cells, organs, and mind functioning at optimum levels. Taking hormones to try and manage this is flawed because you can never know exactly what the body needs and they cause the body to make lower amounts of their normal daily production. The ideal scenario is to maximize the body's innate potential to produce and regulate hormones itself. Skin Defense, Collagen Activator, and Hormone Relief Elixir can do exactly that. DIM, a primary ingredient in Skin Defense, binds estrogenic toxins that lower the body's estrogen level and cause an imbalance with all hormone systems all systems. By binding the toxins, the body normalizes its levels and finds balance. Collagen Activator accelerates the ATP process which results in more hormone production. Hormone Relief Elixir gives the body the sensation of having balanced hormones without interfering with the natural production levels of hormones. The result is a balanced, healthy system that operates under the guidance of the body's remarkable, innate brilliance.

If I'm not experiencing one of the conditions listed in the Elixirs, how will it affect my body?

It won't affect you as the frequencies only target imbalances in the body and the body ignores the rest. None of the frequencies are harmful. The Elixirs are safe for all ages and there are no side effects.

Are there any environmental conditions in which I should not store my Elixir?

If your Elixirs is delivered in the cold of winter and is frozen upon arrival, it is still good to use once it thaws. Some heat is okay, but since it is stored in plastic, extended heat is not advised. Do not put the Elixirs in alkalinized water or drink them at the same time, as it will disable it.

Are there any contraindications with use of the supplements?

Each supplement has its own recommendations or contraindications. Skin Clarifier and Skin Defense should not be used in pregnancy or during breastfeeding. Skin Defense also needs to be used carefully if you are on medication so make sure the medication and Skin Defense are taken at least an hour apart.

Why were minerals added to the Elixirs?

America is mineral deficient because of our farming methods and soil depletion. Our minerals are particularly beneficial because of their remarkable bio-availability. This is due to the fulvic acid, the hydrogen attached to them that acts as a carrier and stabilizer, and the minerals are 100,000 times smaller than other sources. By taking these minerals, your body will perform better. In addition, these minerals are also put into our proprietary frequency generating device so that any frequency imparted on them resonates longer within the body.

Is gold safe to ingest? Where is the gold sourced?

Yes it is safe. We use edible gold from a reliable source, mined in the U.S.

How do I use Immune Activator?

Immune Activator can be used topically if one finds the oil-base version of our ozonized ethyl oleate to be more soothing. It is primarily used as an internal elixir to boost our oxygen fighting capacity that often diminishes with aging. It can be taken sublingually by leaving in the mouth for 5-10 minutes or it can be swallowed. However, if you choose to swallow it, it should be on an empty stomach. Liquids can disable it.

Do I really need an activating mist with the serum?

Our Nutrient Activating Mist has multiple functions; it's been treated with unique anti-bacterial and anti-fungal frequencies that maintain a healthy probiotic population on the skin. It's also been treated with frequencies that are designed to activate repair as well as being calming, and they have unique active ingredients to promote rejuvenation and energize the skin.

Will Hormone Relief affect my birth control?

It will not make them ineffective. A small minority of clients may experience some menstrual changes that may make it slightly lighter or heavier than normal.

Where do your stem cells come from?

Our stem cells come from carefully screened adult adipose tissue. There are no actual stem cells in Growth Factor Serum, just the growth factors they make.

Is there UV protection in the Pressed Bases?

Our Pressed Bases provide natural sun protection from the mineral formula. It delivers around 15 SPF depending on amount of application.

How are your Vitamin A Serums safe to use during pregnancy and breastfeeding?

The acceptable range of Vitamin A while pregnant is 2,500 - 10,000 IU (international units) per/day and 4,000 - 15,000 IU while breastfeeding. When using Osmosis Active A Serums, you will not exceed 300 IU per/day even if using the strongest serum available at 2 pumps 2 times per day. Our Facial Infusion treatment is also safe to receive while pregnant or breastfeeding as it does not exceed 1,500 IU of Vitamin A. Of course it is always recommended to consult with your physician while pregnant or breastfeeding before the use of any active products or supplements.

I found Osmosis products for sale on another website. Is it safe to purchase from them?

Osmosis Beauty does not guarantee product authenticity or condition or accept any responsibility for product purchased from eBay, Walmart, or other similar sites. Osmosis strongly recommends purchasing product through this website, a licensed skincare professional, or at authorized locations. For assistance locating a skincare professional near you, use our locator above or call us at 877.777.2305.

While some sellers of Osmosis product on eBay, Walmart, Strawberry.net, Overstock.com, or other similar sites may have obtained their auction items in a legal manner, some of the Osmosis product showing up on those sites may have been obtained illegally. The most obvious warning sign that product has been obtained illegally is a Seller with large quantities of product priced significantly below standard retail prices.